Tysons Cakes is a fast growing dessert company, headed by creative art director and chief designer Ruby Davids. Together with her talented professional team of pastry chefs and sugar-craft artists, Ruby is passionate about creating edible works of art for special occasions including weddings, christenings, baby showers, birthday parties and corporate events.
prices in the area
Return and Cancellation Policy
When you place your order with us and is confirmed with a payment, it is not refundable. We understand things happened and events get cancelled or postponed, however this is our company’s policy. If you need to change the day, please call a week in advance so we can check our schedule and see if this is possible.
The order scheduled date is non changeably and can be changed only as a subject of a new order.
Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders.
Once you or a designated party has picked up an order it is considered "accepted" – we only may ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after picking up your cake. In some cases you may bring the cake back in for design adjustments, but this is might cause an additional charge if the cake has been picked up.
All products are on the responsibility of the customer once it leaves our store. We are not responsible for any damage occurring to the cake during transportation, set-up, or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below.
Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up - will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, 48 hours from pick up. Please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Tysons Cakes.
Please understand that we cannot issue refunds for cakes that have already been completely eaten or almost completely eaten.
*Store credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.
The following scenario is the only instance when we will provide a refund:
If you come to our store for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. We are not responsible for any expense you may incur for replacing our cake.